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Our customers feed back on our services
June 22 – Feedback from our customers
In June 22 we asked for feedback from 78 people who attend the lunch clubs, Wellness café and under 5 play activities. They told us the difference these activities make to them and gave us some great ideas for future menus and activities.
More than 90% rated our services at least 8 out of 10, and 100% felt welcome by our friendly staff and volunteers.
“I’m so glad I have found this little haven. Wednesday is my favourite day now. I like eating all together and the staff are excellent.” (Wellness café customer)
Summary of the feedback
- 100% said they felt welcome when they attended the activity
- 100% said they found the staff and volunteers friendly / helpful
- 95% said they knew more people in their community as a result of attending these activities
- 94% of people rated the service they attended 8 or more out of 10 (76% rated it 10/10)
- 96% of people said that their mental wellbeing was improved by attending the lunch clubs / wellness café
- 94% said they felt less isolated because of coming to the lunch club / wellness café
- 94% said they ate more healthy food as a result of coming to the lunch clubs / wellness café.
- 100% of people said they enjoyed eating with others at the lunch clubs / wellness café
- 94% of parents / carers said the under 5s play activities helped them to better understand how their child plays and learns
Some comments about customers’ experience
Under 5s
We love coming every week and the staff make is even better. The toys are always fun and the coffee and tea a great addition. Thank you for making this available.
Thank you for your constant love and support, you passion for the group is amazing
Always feel so welcomed by Kim and Nadine!! My favourite stay and play group
The selection of toys is amazing, one of the best around. We have enough space to run and play freely. The toys and space are always clean. We look forward to this playgroup
Lunch Clubs
It is a great idea especially for the elderly who live alone
Lovely people, I am grateful that this café exists. It stops me from feeling lonely and having darker thoughts
People are very friendly and chatting is good over dinner
Wellness Café
My experience at the café is great and I meet people I would never have met before
Very lucky to have such a lovely facility locally. I look forward to seeing all the lovely staff. They are so friendly.
It’s always a pleasure to visit this wellness café. It’s good to mix with others from the community
OUR VISION
Community Lunch Club
We want to make our community better – where everyone has a chance to succeed, and nobody gets left behind
Our lunch clubs already offer great value at £2.50 for a 3 course meal.
We buy our food direct from Waitrose, as we want you to feel valued and special in the services we provide.
At Highgate Newtown Community Partners we also understand how hard it has become for our visitors with higher utility bills and food costs; that is why we feel the need to work harder to support our local community. Due to the support from our public donations, we are delighted to announce that from 1st October 2022 to 1st April 2023 we are cutting the price of our lunch to £1.50 in the hope it gives our local community a little extra help.
Today we can also announce our “Stay & Play Under Five’s Sessions” that will allow access to a free meal for the children who attend.
This is also about keeping that bit warmer in our buildings, connecting with other people and making friends.
We feel this is a super offer to the local community.
COMMUNITY LUNCH OPENING TIMES (Extended opening times to keep you warmer)
Tuesday (10:30am to 2:00pm)
St Mary Brookfield Church, Dartmouth Park Road NW5 1SL
Tuesday (10.00am to 3:00pm)
St Michael’s Church, South Grove, Highgate, London N6 6BJ
Wednesday (10:30am to 2:00pm)
St Mary Brookfield Church, Dartmouth Park Road NW5 1SL
Wednesday (10.00am to 3:00pm)
St Michael’s Church, South Grove, Highgate, London N6 6BJ
Thursday (11.00am to 2:00pm)
United Reformed Church, Pond Square Chapel, Highgate, N6 6BA
Friday (10:30am to 2:00pm)
St Mary Brookfield Church, Dartmouth Park Road NW5 1SL
PLEASE DONATE TODAY, AND HELP US SUPPORT THOSE WHO TRULY NEED OUR SUPPORT.
Charity Number: 290712
Email andrewhncc@outlook.com for general enquiries
Fantastic Sea Side Trip for the Under Five Stay and Play
Proudly working together for the local community.
Channing was founded in 1885 as a school where the daughters of Unitarian ministers could obtain a ‘first-class education.’ It is this Unitarian foundation that drives us to reach beyond the school gates to build a local network of partnerships, which will help to create a positive social and educational impact on the local community and our school.
HNCP’s vision ‘to make our community better – where everyone has a chance to succeed and nobody gets left behind’, chimes perfectly with the Channing ethos where we work to ‘encourage girls to develop respect, tolerance and understanding of all faiths as well as individual and social responsibility’. By building a strong partnership between HNCP and Channing we can achieve so much more together than apart.
We are investing in people – young and old – and investing in their future just as we invest in the future of Channing students.
Visit our websites to find out more about the difference we are making together.
The Queens Platinum Jubilee with our Partners at St Mary Brookfield Lunch club
HNCP
Channing & HNCP
Channing was co-founded in 1885 as a school where the daughters of Unitarian ministers could obtain a ‘first-class education.’ It is this Unitarian foundation that drives us to reach beyond the school gates to build a local network of partnerships, which will help to create a positive social and educational impact on the local community and our school.
Our growing partnership with HNCP and Brookfield Nursery and Primary School has enabled us to work together to deliver a whole range of activities:
- chatting with elderly guests at the HNCP lunches at the United Reform Church;
- making videos for Under 5 activities for HNCP during lockdown;
- problemsolving sessions organised and taught by our Year 12 students for Year 5/6 pupils at Brookfield;
- a Science Club bringing enrichment to pupils who may not otherwise be able to afford such activities; and so much more.
Last July we ran a Summer Camp to provide pupils in the area with an opportunity to attend a camp which was both educational and fun. Plans are already underway for this Summer!
Come and visit us at our stall at the Fair in the Square on Saturday 11 June to find out more about the difference we are making together.
After School English, Maths and Science Clubs
Our after school clubs support struggling children and teenagers by offering further education to improve their life chances. Many local families cannot afford these opportunities, and without support for these classes, this education cannot take place.
New Funding Secured
We’re delighted to announce John Lyons Charity has agreed to unlock £90,000 in new funding over three years to support our team. Their support helps protect much-needed services for local residents.
Also, through the London Community Foundation, Peabody Housing has promised £30,000 in support of a new Under-Five Stay and Play in Harringay and Islington.
To our funders, thank you for your support to HNCP.